A third way that government agencies can implement digital innovation is by developing web portals and innovative technology. Web portals can gather and analyze transaction data, providing a comprehensive view of program transactions and enabling informed decisions based on accurate data.

For instance, Synectics developed a cutting-edge web portal for the United States Department of Agriculture (USDA) – Women, Infants, and Children (WIC) program, which links EBT transactions to participant and vendor information. The portal improved the USDA-WIC program’s overall efficiency and accuracy, enabling them to serve better the needs of participants and vendors across the United States.

Moreover, Synectics created a robust data submission tool for the Behavioral Health Services Information System (BHSIS) division, which states can use to upload health data files securely. The technology doubles as a research and analytics device that authenticated users can use to examine, for example, the socioeconomics of who uses health facilities and whether natural disasters create spikes in usage.